DPI Technologies has set up a user-friendly system so that you can diagnose your own printer! Before placing a service call, consult this section covering the most common problems with the given kind of printing equipment to find the solution that might resolve your problem!
Causes
- A sheet of paper has jammed inside the printer
Solutions
- Withdraw the cartridge and look underneath for the sheet
- Remove each paper tray and look for a jammed sheet
- Open the rear door of the printer to locate the sheet.
BE CAREFUL! The fuser may be very hot!
- If you did not find anything, try printing again
Causes
- Printer rollers are worn
- Paper has static
- Paper is humid
- Fuser may be defective
Solutions
- Remove static from paper
- Make sure paper is not stored in a humid place
Causes
- Toner has fallen from your cartridge to the paper
- Toner has fallen from the printer and is staining the back of the paper
- A printer part (fuser, feeders, etc.) is staining the paper
Solutions
- Try another ink cartridge
- Printer needs cleaning
- Some parts are worn and need to be replaced – call Technical Services at 514-376-2676
Causes
- Printer cartridge is empty
- Printer cartridge is defective
- Printer parts are defective
Solutions
- Replace the printer cartridge
Causes
- Printer cartridge is defective
- Printer needs cleaning
- Some defective parts need to be replaced
Solutions
- Replace the printer cartridge
Causes
- Printer cartridge may be defective
- Fuser may be defective
- Rollers may be worn
Solutions
- Replace the printer cartridge
Causes
- Printer cartridge may be defective
- Fuser unit is worn or defective
Solutions
- Replace the printer cartridge
- Printer needs cleaning
